I work from both digital or traditional photos, and these will be returned returned in the same condition they are sent to me in.  Please see the page on 'Commissioning a pet portrait' for tips on photographing your pet. Please note that to comply with copyright laws, by commissioning a portrait you are agreeing that you have sought permission from the photographer, where appropriate.



The portraits I create can take anything from about 30 hrs so you should allow at least a week per portrait, but this will be variable depending workload. If you require a portrait for a special occasion it is therefore best to place your commission about 4 weeks prior to delivery to ensure that the portrait is ready. I will you contact you prior to starting your portrait to confirm details and and confirm a delivery date.



Please choose the size you wish to order from the price guide. A 50% deposit will be requested on agreement of commission and If you wish to cancel your order before I have begun your portrait a full refund will be returned to you. On receipt of deposit, I will advise on the expected delivery time. Once your portrait has been started and you wish to cancel, a cancellation fee of 30% of the total agreed price will be incurred.

On approval of a proof of your portrait, I will invoice you for the balance and the portrait will be dispatched to you on receipt of the balance. If, for any reason, If you are not happy with the proof,  I will make acceptable adjustments.



Prices are exclusive of postage and all portraits will be sent via Royal Mail Special Delivery service.

In the unlikely event your portrait gets damaged in the postal system please contact me immediately so we can work out repairs or a replacement. Please retain all packaging.



I reserve copyright on all artwork drawn from photographs on the understanding that permission has been granted from a photographer, where appropriate. I reserve the right to reproduce all artwork for prints to be sold or used for promotional and advertising purposes without your permission, unless agreed otherwise.


All images and text from this website must not be used or copied in whole or part.

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Email: dianesinclair@pastelportraitsbydiane.com                        www. pastelportraitsbydiane.com                                         TERMS AND CONDITIONS                                                COPYRIGHT DIANE SINCLAIR 2015